Q:What areas do you cover?
A: We are a national Airport transfer company and cover all of the UK Directly in and around London with a fleet of 2000 cars, and through established partner networks outside London with over 10 years experience in the industry.
Q: What vehicles do you have?
A: The type of car depends on the number of passengers and baggage space required. You have a choice from, saloon car, Executive Saloon (up to 4 passengers), estate car (up to 4 passengers with additional luggage space), MPV, Executive MPV, 8 Seater Minibus (5-8 passengers) or a 16 Seater Minibus.
Q: Do we have to use a baby or booster seat?
A: The Law states – In a licensed taxi or licensed private hire vehicle (minicab), children aged under 3 years old can travel without a child’s car seat or seat belt, but only on the back seat, Children aged 3 years or older can travel without a Booster seat but they must wear an adult seat belt.
However Travel Lynx understands the needs of families and supply baby seats and booster seats if requested.
Q: What if our flight is early or delayed?
A: We work on the basis of scheduled arrival times and monitor all flights in the event your flight is early or delayed we would adjust your booking accordingly, There are no additional charges if your flight is delayed.
Q: Will I be charged if my flight is early or delayed?
A: No, we monitor flight times and arrive when you do, our driver will make contact you with soon after landing.
Q: What happens if my flight is cancelled?
A: Contact us as soon as possible on +44 (0) 20 73800033. As we monitor all our flights the chances are we would already know of the cancellation by the time you call us, as a result we will not despatch a driver. Your Booking will be placed on HOLD until we get new instructions from you, during which you can rebook your transfer at no extra cost.
Q: Where do I meet my driver when I land?
A: The meeting point is detailed in the booking process and is also stated in the email confirmation. Generally if you have opted in for our Meet & Greet service, it will be the information desk at Heathrow Airport, or in the arrivals hall at all other airports or ports.
Q: What is a Meet & Greet Service?
A: A ‘Meet and Greet’ service can be arranged when booking whereby the driver will be in arrivals hall with the passenger’s name or company name, whichever you prefer. A comforting thought, especially for first time visitors in a foreign country.